# GB-London: RSSB26311 Customer Service Transformation Programme

> A sourced UK public sector contract award published by RSSB.

## Key facts

- Buyer: [RSSB](/buyers/rssb/contract-awards)
- Tender value: £500,000
- Published: 28 June 2017
- Contract start: 14 August 2017
- Contract end: 30 March 2018
- Stage: open_tender
- Procurement category: services
- Notice ID: 66c6fc42-0e2f-4109-a64a-ec47ebaf98f8-157231
- OCID: ocds-b5fd17-df5784f4-64ad-4239-a69d-4565923a487a

## Description

RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to 'continuously improve member satisfaction, evidenced by year-on-year increase in member \(customer\) advocacy\.' Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\. All communications and submission should be through the Delta eSourcing Portal\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/66c6fc42-0e2f-4109-a64a-ec47ebaf98f8-157231)