Independent Complaints Reviewer

• Crown Commercial Service has a potential requirement for Disclosure and Barring Service regarding the provision of Independent Complaints Reviewer (ICR). The service is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome. Unlike other Home Office non departmental public bodies, the Authority has chosen to offer a separate and independent review. See supporting draft of Appendix B - Statement of Requirements.