# Independent Complaints Reviewer

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Crown Commercial Service](/buyers/crown-commercial-service/contract-awards)
- Published: 26 May 2017
- Planned start: 21 August 2017
- Planned end: 20 August 2019
- Stage: pre_procurement
- Notice ID: 4801a88c-63a9-4b62-aba3-944afb7442c8-146603
- OCID: ocds-b5fd17-e007f80a-fc9f-452a-99df-8951a534eedd

## Description

• Crown Commercial Service has a potential requirement for Disclosure and Barring Service regarding the provision of Independent Complaints Reviewer \(ICR\)\. The service is to provide an independent review of complaints which have been through the Authorities internal complaints process but where the complainant is not satisfied with the outcome\. Unlike other Home Office non departmental public bodies, the Authority has chosen to offer a separate and independent review\. See supporting draft of Appendix B - Statement of Requirements\.

## Related contract awards

- [Construction Professional Services](/contracts/ocds-b5fd17-ef9d53d6-d412-4bf4-a5cc-856df493e69d): Crown Commercial Service
- [Audit and Assurance Services Two \(A&AS2\)](/contracts/ocds-b5fd17-134ddb7b-5d67-4256-819f-96af62f09e23): Crown Commercial Service
- [The Provision of Workday Licences](/contracts/ocds-b5fd17-bf5442b9-cd6a-45f9-8b27-72a80f29e560): Crown Commercial Service

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4801a88c-63a9-4b62-aba3-944afb7442c8-146603)