# Replacement of Universal Housing Solution

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: One Housing
- Contract winner: [Civica UK Ltd](/contract-winners/civica-uk/public-sector-contract-awards)
- Award value: £500,000
- Award date: 13 October 2021
- Published: 13 October 2021
- Contract start: 30 September 2020
- Contract end: 29 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b5e8f07d-2a40-494c-9135-cdd3e9e8b827-476527
- OCID: ocds-b5fd17-e0332a67-fbb8-4c0f-a387-6f3e39156b77

## Description

Delivery of a new CX solution and maintenance support contract

## Related contract awards

- [Window and Gutter Cleaning](/contracts/ocds-b5fd17-6251f67c-3737-4135-9309-876769977e49): One Housing
- [Provision of Property Services Support Contractors](/contracts/ocds-b5fd17-78bba74b-d77e-46e1-8831-ba1e9c77d3c2): One Housing
- [ITSM - Support Desk Application](/contracts/ocds-b5fd17-d84bfbfc-880e-4ad5-aba3-525303fb658d): One Housing
- [Canvassing](/contracts/ocds-b5fd17-c57e211d-2744-4273-971c-5f815246978b): Bassetlaw District Council
- [Web Hosted Case Management System](/contracts/ocds-b5fd17-ee78859b-1de7-4a4d-b812-b69941f1a166): BIRMINGHAM CITY COUNCIL
- [Democratic Management System - Ashfield District Council](/contracts/ocds-b5fd17-01bdf472-e040-4caf-bb83-d4aff558d50e): Nottinghamshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b5e8f07d-2a40-494c-9135-cdd3e9e8b827-476527)