Contract award record
MT11 Front Door Review
Notice details
- Published
- Category
- services
- Buyer region
- North East
- Source
- View official notice
Public buyer and contract winner
Award value£289,277
- StartCompleted
- AwardedCompleted
- EndCompleted
Work description
Opportunities have been identified to improve ways of working, this contract will: • Implement digital solutions at the front door of the Council (Customer Contact Centre and First Contact) • Support the redesign and implementation of new pathways and processes for the front door to reduce administration and delays • Deploy enabling "assistive technology" across Adult Social Care as an "opt out" model of support to enable more accurate assessment of needs and support for the person