# In-Journey Roadworks Insight

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Award value: £754,000
- Tender value: £754,000
- Award date: 30 March 2023
- Published: 26 April 2023
- Contract start: 1 April 2023
- Contract end: 31 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 16a5c14f-75c0-458d-acaa-77ee20c093c9-639618
- OCID: ocds-b5fd17-e13a86e3-1152-40f2-be4c-cfe46ad8705e

## Description

For the provision of of the Major Projects 'In Journey Roadworks Insight' programme, the Programme uses a unique, qualitative mystery shopping methodology to assess customer experience through roadworks\. Customers undertake passenger journeys through live roadworks across various times of the day and days of the week, during which, a customer audit questionnaire is used to capture and report on their implicit real-life customer experience\.

## Related contract awards

- [PDF - Framework - A120 Horsley Cross - Parkeston Rbt Harwich Safety Impt](/contracts/ocds-b5fd17-17b0789c-c4e1-4d50-acd5-06e497aace8c): National Highways
- [PDF Framework - A27 Falmer Footbridge Headroom](/contracts/ocds-b5fd17-ac2eb537-ce78-41bb-8f91-d6d652725e96): National Highways
- [PDF Framework - RM1016 Holyport interchange](/contracts/ocds-b5fd17-c92e4616-bb2e-4533-8dce-53b55a72aa09): National Highways

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/16a5c14f-75c0-458d-acaa-77ee20c093c9-639618)