# IVR Announcement Recording

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [SOUTHAMPTON CITY COUNCIL](/buyers/southampton-city-council/contract-awards)
- Tender value: £20,000
- Published: 24 February 2021
- Planned start: 30 March 2021
- Planned end: 29 March 2024
- Stage: open_tender
- Procurement category: services
- Notice ID: 3bf521bf-3e04-42b0-8953-cc67ac273359-415302
- OCID: ocds-b5fd17-e1749763-5b63-4a7c-8436-dfebf93f5744

## Description

Southampton City Council recently insourced both its customer service operation and its IT provision\. Customer services have been through a significant transformation since returning to the council and are taking a greater focus on customer service and first-time resolution\. We have recently invested in a new telephony platform and are overhauling the IVR \(Interactive Voice Response\) set up in switching over\. As a part of this, we want to invest in high-quality recorded announcements\. SCC is in the process of upgrading and redesigning our IVR \(Interactive Voice Response\) system for the council\. We deal with over 400,000 calls a year and are keen to deliver the best possible customer experience\. This is a 3\+1\+1 contract\.

## Related contract awards

- [External Room Bookings for Leadership Essentials Programme](/contracts/ocds-b5fd17-c8db069e-91cd-406f-bab1-614e895eabd2): Southampton City Council
- [Provision of an E-Procurement and Contract Management System \(Proquro\)](/contracts/ocds-b5fd17-ea6d8319-378a-4e58-98d2-c4dd435bfa78): Southampton City Council
- [Corporate Responsibility & Sustainability Practitioner L4 apprenticeship \(Community Engagement Academy\)](/contracts/ocds-b5fd17-cd536d56-cee5-4163-9170-62024f9caab9): Southampton City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/3bf521bf-3e04-42b0-8953-cc67ac273359-415302)