# Subscription for Freshservice ITSM Service Desk: Employee Engagement Suite

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Independent Office For Police Conduct](/buyers/independent-office-for-police-conduct/contract-awards)
- Contract winner: [Freshworks Inc\.](/contract-winners/freshworks/public-sector-contract-awards)
- Award value: £78,840
- Tender value: £78,840
- Award date: 16 March 2020
- Published: 9 April 2020
- Contract start: 7 April 2020
- Contract end: 6 April 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 1c96ebd5-513e-490a-9679-5130275941f0-353806
- OCID: ocds-b5fd17-e1752f0c-ee0c-474c-9cf6-81b839227e72

## Description

Freshservice is an IT Service Management \(ITSM\) Toolset which helps regulate, manage and deliver IT services to meet the needs of an organisation\. It ensures that the appropriate mix of people, budgets, processes, and outcomes are in place to provide value\. The main driver for procuring Freshservice is the need to bring the IT service desk function in house who will be the primary user of this toolset, as part of the ongoing ICT desegregation project within the IOPC\. Having this ITSM toolset in place will greatly enhance how ICT services are delivered towards the Business\.

## Related contract awards

- [Unity Voice](/contracts/ocds-b5fd17-01250795-17c2-41a4-8e51-b69895c7b1b5): Independent Office for Police Conduct
- [Covert Records Management Platform](/contracts/ocds-b5fd17-d734f9dc-1d25-462a-91fd-337339dc206d): Independent Office for Police Conduct
- [HR and Payroll Solution](/contracts/ocds-b5fd17-6245a38d-1832-4468-ba95-ea0f37fc16fa): Independent Office for Police Conduct
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c): Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91): Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0): The Princess Alexandra Hospital NHS Trust

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1c96ebd5-513e-490a-9679-5130275941f0-353806)