# 1-1121 Customer Service Strategic Approach

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Highways England
- Contract winner: [WSP](/contract-winners/wsp/public-sector-contract-awards)
- Award value: £95,565
- Tender value: £95,565
- Award date: 8 July 2020
- Published: 10 July 2020
- Contract start: 9 July 2020
- Contract end: 30 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: a490f8e5-5e34-427a-8484-19f0ad46c06f-369696
- OCID: ocds-b5fd17-e230357e-6149-40ab-988b-6b0f1fe7d914

## Description

Highways England's Customer Service Strategy seeks to deliver better conversations and better journeys\. As we move into the second road period, we need to ensure our strategy and approach to customer service is in line with our customers' changing expectations\. As part of this, we also need to develop our internal customer maturity and culture, to help develop a better service to our customers\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a490f8e5-5e34-427a-8484-19f0ad46c06f-369696)