# Fully Managed End-To-End IT Support Service To The North London Coroner's Jurisdiction

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [LONDON BOROUGH OF HARINGEY](/buyers/london-borough-of-haringey/contract-awards)
- Tender value: £250,000
- Published: 5 July 2022
- Planned start: 3 October 2022
- Planned end: 5 September 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: dc4f22f1-9352-412a-a8f6-8ccb7d49c37f-552175
- OCID: ocds-b5fd17-e2aa6904-97ee-4273-a1f4-ecf5d659d9bc

## Description

Provide a fully managed end-to-end IT infrastructure and support service, which includes: A1 the provision of end-to end IT support, between the hours of 8am and 6pm, Monday to Friday, excluding public holidays\. A2 on-site and remote, first, second, and third-line support, either directly or via triage and liaising with third party service providers to achieve satisfactory conclusion to issues raised and meet agreed service levels of the entire service\. A3 enabling the coroner's service to log support calls by telephone, email or on a portal and have the calls responded to in a timely manner, with resolution within the agreed Service Level Agreement parameters contained in Appendix X\. All calls logged should be identified by a call reference number and users should either be able view the status of calls on a portal or receive regular email status updates\. More detailed specifications are available in the tender pack\.

## Related contract awards

- [25-294: BATCH 18](/contracts/ocds-b5fd17-efdbd3d6-148e-4335-b8e2-b5b07fa001fb): London Borough of Haringey
- [FELIX BATCH 48](/contracts/ocds-b5fd17-4eb2e63b-be4f-4fb3-ade1-4fff758c040f): London Borough of Haringey
- [DPS1 1372 - Winter Pollard 2026](/contracts/ocds-b5fd17-c39f650f-f012-4665-bea6-6e255d742dd1): London Borough of Haringey

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/dc4f22f1-9352-412a-a8f6-8ccb7d49c37f-552175)