# CRM and Customer platform replacement

> A sourced UK public sector contract award published by London Borough of Enfield.

## Key facts

- Buyer: [London Borough of Enfield](/buyers/london-borough-of-enfield/contract-awards)
- Supplier: Verint Systems UK Ltd
- Award value: £1,026,917
- Tender value: £1,026,917
- Award date: 29 April 2020
- Published: 11 June 2020
- Contract start: 8 June 2020
- Contract end: 7 June 2022
- Stage: awarded
- Procurement category: services
- Notice ID: ec5f062a-5a92-488b-9e10-433387783ebe-363540
- OCID: ocds-b5fd17-e2cdb766-7d95-4564-8d06-2b209be62504

## Description

The objective of this project is to consolidate the two existing CRM's \(MS Dynamics and Lagan - currently used as a knowledge management system\), as well as deliver a customer platform\. The customer platform consist of webforms, customer accounts, integration to back office system and enterprise telephony\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ec5f062a-5a92-488b-9e10-433387783ebe-363540)