# Regional Operations Centre \(East\) Incident Management Software renewal 2024/25

> A sourced UK public sector contract award published by NHS England.

## Key facts

- Buyer: [NHS England](/buyers/nhs-england/contract-awards)
- Supplier: [Freshworks Technologies UK Limited](/suppliers/freshworks-technologies-uk/public-sector-contract-awards)
- Award value: £30,240
- Tender value: £30,240
- Award date: 29 May 2024
- Published: 14 August 2024
- Contract start: 1 June 2024
- Contract end: 31 May 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d-777305
- OCID: ocds-b5fd17-e356ddb1-f066-4096-b6b1-a6c2813311c5

## Description

This is for the use of existing software \(Freshservice\) used within the regional incident coordination centre related to Covid-19 response and ALL other critical responses since\.

## Related contract awards

- [Website hosting and support for hee\.nhs\.uk and healthcareers\.nhs\.uk](/contracts/ocds-b5fd17-aa8a877f-c3bb-4bf8-91f8-cdb771d3247d) — NHS England
- [NHS Login Run and Maintain 2](/contracts/ocds-b5fd17-3ce8acde-5519-4826-bbd1-2d8941b8a175) — NHS England
- [Provision of a Master Vendor Service for Temporary Clinical Staff](/contracts/ocds-b5fd17-752b70f5-2826-4225-9ed6-62f16c7a2dc4) — NHS England
- [OBO2 - Cyber Apprenticeship Delivery Specialist Support](/contracts/ocds-b5fd17-22f9b3b0-b907-4244-90f7-3bf2a01bb81e) — NHS England
- [Helpdesk System](/contracts/ocds-b5fd17-18b6e202-1e97-4781-a622-852e0fa663bf) — Nottingham University Hospitals NHS Trust
- [Freshservice - ITSM Service Desk Software](/contracts/ocds-b5fd17-addcada1-93d9-44c7-bcf4-8d03269edfb5) — Norfolk and Norwich University Hospitals NHS Foundation Trust
- [Helpdesk System](/contracts/ocds-b5fd17-31f2721c-f0a4-4d5c-8cca-f6339e641b32) — Nottingham University Hospitals NHS Trust
- [Brunel ITSM Service Desk Software](/contracts/ocds-b5fd17-301fb4e8-773e-46e5-929f-8e8eee911c1b) — BRUNEL UNIVERSITY LONDON
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b2ef5dfa-5e74-4ec2-afe1-59338d96ff5d-777305)