# Every customer has an opinion \(ECHO\)

> A sourced UK public sector contract award published by NATIONAL HIGHWAYS LIMITED.

## Key facts

- Buyer: [NATIONAL HIGHWAYS LIMITED](/buyers/national-highways-limited/contract-awards)
- Supplier: [ROL Solutions Ltd](/suppliers/rol-solutions/public-sector-contract-awards)
- Award value: £165,600
- Tender value: £165,600
- Award date: 20 September 2021
- Published: 14 April 2022
- Contract start: 1 October 2021
- Contract end: 30 September 2023
- Stage: awarded
- Procurement category: services
- Notice ID: 017e49c8-937a-4439-9dab-820099d327aa-528853
- OCID: ocds-b5fd17-e3d2f4a5-e534-4be5-a237-20c83442d2e9

## Description

Continue with a multi-channel anytime customer feedback platform Additional information: Name of Framework G Cloud 12

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/017e49c8-937a-4439-9dab-820099d327aa-528853)
