# tender\_6147 - Provision of Customer Service Excellence Standard

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVLA - Driver & Vehicle Licensing Agency](/buyers/dvla-driver-vehicle-licensing-agency/contract-awards)
- Tender value: £10,800
- Published: 11 July 2024
- Planned start: 20 August 2024
- Planned end: 19 August 2026
- Stage: open_tender
- Procurement category: services
- Notice ID: c5f777f7-491a-4d37-970e-e934539b1318-766101
- OCID: ocds-b5fd17-e3e69bb4-0a6e-430f-8ab7-215776281d5d

## Description

The Government wants services for all that are efficient, effective, excellent, equitable and empowering - with the citizen always and everywhere at the heart of service provision\. Customer Service Excellence ® was developed to offer services a practical tool for driving customer-focused change within their organisation\. The foundation of this tool is the Customer Service Excellence ® standard which tests in great depth those areas that research has indicated are a priority for customers, with particular focus on delivery, timeliness, information, professionalism and staff attitude\. There is also emphasis placed on developing customer insight, understanding the user's experience and robust measurement of service satisfaction\. DVLA would like to retain accreditation and require a licensed Certification body to reassess our organisation\.

## Related contract awards

- [Provision of Load Injector](/contracts/ocds-b5fd17-6ef58f15-f1f2-4ff9-8d49-556834e8ef6e): DVLA - Driver & Vehicle Licensing Agency
- [Provision of Microsoft Enterprise Subscription Agreement - PS/26/27](/contracts/ocds-b5fd17-05741fbe-f3d1-4324-9f6c-8dc14af1f53a): DVLA - Driver & Vehicle Licensing Agency
- [Provision of BreakFix](/contracts/ocds-b5fd17-9cc8960d-b550-4719-98fc-877bfb3e9e58): DVLA - Driver & Vehicle Licensing Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c5f777f7-491a-4d37-970e-e934539b1318-766101)