# Online cloud based solution for customer query management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [West Sussex County Council](/buyers/west-sussex-county-council/contract-awards)
- Contract winner: DIGITAL INTERACTIVE LTD
- Award value: £57,000
- Tender value: £57,000
- Award date: 25 May 2025
- Published: 22 August 2025
- Contract start: 1 June 2025
- Contract end: 31 May 2027
- Stage: awarded
- Procurement category: services
- Notice ID: a23b9565-37af-44bc-b6dc-d12c2dadfbd4-860552
- OCID: ocds-b5fd17-e44ab126-695e-44af-8f2f-41ac08cc0f70

## Description

online solution for the management of customer queries

## Related contract awards

- [WSCC Route 60132\.02 Littlehampton to Palatine School - 12 seats, 1 PA](/contracts/ocds-b5fd17-cf1b1dc5-6c23-483c-82c2-4d5fa628db42): West Sussex County Council
- [WSCC Route 60131 - Worthing to St John's College - 6 Seats \(MPV\), 1 Passenger](/contracts/ocds-b5fd17-94e25817-0833-4655-a65a-163b6a3a56e6): West Sussex County Council
- [WSCC Route 10007 - Storrington & Pulborough to Conifers House School, Easebourne](/contracts/ocds-b5fd17-f7752506-f55c-4b52-87fc-14d3d431e688): West Sussex County Council
- [Provision of Complaints System for Royal Borough of Kingston](/contracts/ocds-b5fd17-111f9fc1-b1cc-48cc-b50b-debc05adb575): The Royal Borough of Kingston upon Thames
- [P5822 Case Management Software](/contracts/ocds-b5fd17-b1f495f1-18d4-45a4-89e8-d9ad928b96fd): High Peak Borough Council & Staffordshire Moorlands District Council
- [Information Request Management System, Support & Maintenance](/contracts/ocds-b5fd17-3d7a3112-169e-4e09-88f9-6de7a54b6025): Northumbria Police

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a23b9565-37af-44bc-b6dc-d12c2dadfbd4-860552)