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Awarded

THE PROVISION OF GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES

£100,000

Department of Business Energy and Industrial StrategyThe Ombudsman Service
services

Contract Details

Tender Value
£100,000
Stage
Awarded
Published
Awarded

Timeline

Awarded
Disclosed
Start
End

Description

The Green Deal Framework Regulations (Disclosure, Acknowledgement, Redress etc) Regulations 2012 (the 'Framework Regulations') place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation. The GD Ombudsman Service will investigate and consider cases relating to complaints of alleged breaches of the Framework Regulations. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in our ability to apply sanctions.

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