# THE PROVISION OF GREEN DEAL OMBUDSMAN AND INVESTIGATION SERVICES

> A sourced UK public sector contract award published by Department of Business Energy and Industrial Strategy.

## Key facts

- Buyer: Department of Business Energy and Industrial Strategy
- Supplier: The Ombudsman Service
- Award value: £100,000
- Tender value: £100,000
- Award date: 9 June 2022
- Published: 10 June 2022
- Contract start: 17 June 2022
- Contract end: 13 May 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 84533fcd-0e8d-4e2f-9ee0-c80e973f93a6-545590
- OCID: ocds-b5fd17-e45cacfe-8ef2-45f7-8aa7-d18bb078ca6e

## Description

The Green Deal Framework Regulations \(Disclosure, Acknowledgement, Redress etc\) Regulations 2012 \(the 'Framework Regulations'\) place a duty on the Secretary of State to have a GD Ombudsman Scheme in operation\. The GD Ombudsman Service will investigate and consider cases relating to complaints of alleged breaches of the Framework Regulations\. It is one of the first routes of complaint resolution for customers where their complaint has not been satisfactorily resolved by the initial parties involved and is an important step in our ability to apply sanctions\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/84533fcd-0e8d-4e2f-9ee0-c80e973f93a6-545590)