# Contact Centre Services Package B

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Serco Ltd](/contract-winners/serco/public-sector-contract-awards)
- Award value: £15,975,721
- Award date: 9 May 2018
- Published: 2 August 2018
- Contract start: 30 July 2018
- Contract end: 29 July 2021
- Stage: awarded
- Procurement category: services
- Notice ID: e4d1adf4-2019-46b5-9be5-45febcb448c1-232445
- OCID: ocds-b5fd17-e4b1ea3f-460e-416c-a397-eb1fdb2a4045

## Description

DWP Contact Centre Services Package B as detailed in the Statement of Requirements

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [Restart Scheme \(Updated\)](/contracts/ocds-b5fd17-2fc6028d-0b59-4e0d-9f6d-d0ee4540c454): Department For Work and Pensions
- [712797450-Boats In-Service Support 26 LOT 7-Army-CF-Transparency](/contracts/ocds-b5fd17-f4823778-d3e0-4617-bc7f-e7cc94fd8ea2): Ministry of Defence
- [L4 Bursary Pilot for Delivery of L4 Diploma in School Business Management \(con\_30914\)](/contracts/ocds-b5fd17-2219782c-0c8e-414e-81c4-fc2494618143): Department for Education

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e4d1adf4-2019-46b5-9be5-45febcb448c1-232445)