# GB-Leeds: CRM System

> A sourced UK public sector contract award published by Royal Armouries.

## Key facts

- Buyer: [Royal Armouries](/buyers/royal-armouries/contract-awards)
- Supplier: [Brightwire Technology Services Limited](/suppliers/brightwire-technology-services/public-sector-contract-awards)
- Award value: £147,474
- Tender value: £147,473
- Award date: 6 November 2019
- Published: 23 January 2020
- Contract start: 10 November 2019
- Contract end: 10 May 2023
- Stage: awarded
- Procurement category: services
- Notice ID: c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28-339087
- OCID: ocds-b5fd17-e57f25e4-8901-4273-9447-e06f6c93732a

## Description

The Royal Armouries Museum \(RA\) aims to procure a user-friendly, holistic CRM service which serves the various interests of RA, does not demand disproportionate time and resources to manage, and empowers RA to pursue its corporate vision\. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises \(SMEs\)\. However, any selection of tenderers will be based solely on the criteria set out for the procurement\.

## Related contract awards

- [GB-Leeds: DOMESTIC TRANSPORT OF COLLECTION OBJECTS](/contracts/ocds-b5fd17-c966cce5-0bb5-4865-8c89-1d44efea99a0) — Royal Armouries
- [GB-Leeds: Function and design enhancement of Royal Armouries website](/contracts/ocds-b5fd17-be295117-e60a-45ad-bdbe-35515a8692a8) — Royal Armouries
- [GB-Leeds: Function and design enhancement of Royal Armouries website](/contracts/ocds-b5fd17-7d68a874-b2a3-499e-a4f7-5126b2ecb22a) — Royal Armouries
- [Horse shows provision for Public Events 2024-26 Royal Armouries Leeds](/contracts/ocds-b5fd17-5845e00c-bc5e-48a3-98d5-b93c47ac8a3e) — Royal Armouries
- [Click Dimension Software](/contracts/ocds-b5fd17-4cbe7b4d-7acb-4595-9577-c937a650b1bd) — NHS England
- [Awarded a SharePoint support contract for RAIB dynamics based CRM](/contracts/ocds-b5fd17-c00aae06-f890-476a-9891-eb9e6570848d) — DfTc - Department for Transport
- [BTA1302 - CRM](/contracts/ocds-b5fd17-eba44f86-ad05-453e-a7e0-074dd55d2c26) — British Tourist Authority
- [Microsoft Dynamics 365 / CRM](/contracts/ocds-b5fd17-ff720922-d04a-4e25-a425-3b7b1f651d85) — HIGHWAYS ENGLAND COMPANY LIMITED
- [Translation & Interpreting Service](/contracts/ocds-b5fd17-54075a52-9d7d-4c1f-b548-9dc63dcc95cb) — London Borough of Waltham Forest
- [QBE082 09:00 2026-08-21 Haverhill to Sir Peter Hall School, Bury St Edmunds - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-3fe11212-9db7-4019-8387-e0a616618a82) — Suffolk County Council Passenger Transport
- [QOC931 09:00 2026-08-21 Onehouse & Newmarket to InToto Education, Fordham, Ely, Cambs - 4-seater vehicle & Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-88df1231-5adf-4f73-b42b-71e8931d53ab) — Suffolk County Council Passenger Transport
- [SEN20061-SEN-W/C TAXI-DOROTHY GOODMAN UPPER BARWELL LANE](/contracts/ocds-b5fd17-759dbe2b-b549-4a79-9512-eb9eafef5895) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c32aa75b-f4b6-4fa0-a7cb-3cd58d3f0f28-339087)