Service Transformation Support Services

The Supplier will deliver the following outcome based deliverables (the "Services") 1. WORKSHOP PREP - including interviews with team members & create workshop material (2 weeks)

2. OFFSITE WORKSHOP, OUTPUTS AND RECOMMENDATIONS - including workshop facilitation and write up (1 week)

Deliverables Description Milestones Acceptance Criteria 1 Workshop Interviews & Preparation Interviews with 10 team members to document and categorise issues and shape themes to be addressed in the workshop End of week 1: Interview summary of attendees and resulting themes End of week 2: Updated interview summary and themes, plus outline agenda for workshop A PowerPoint document will be issued prior to the workshop 2 Facilitated Off-Site Workshop Offsite workshop held with senior leaders from DWP End of week 3: Initial roundup of workshop discussions and outcomes refined in final report A facilitated workshop delivered