# STA - GMS - annual support agreement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [HISTORIC ENGLAND LIMITED](/buyers/historic-england-limited/contract-awards)
- Contract winner: Clearcourse Membership Services Ltd trading as Trillium
- Award value: £26,081
- Tender value: £26,081
- Award date: 21 August 2023
- Published: 22 August 2023
- Contract start: 1 August 2023
- Contract end: 31 July 2024
- Stage: awarded
- Procurement category: services
- Notice ID: ecb59373-a269-4a9c-a1ff-e0e97a6174fe-674078
- OCID: ocds-b5fd17-e5c53478-0839-4503-b837-406227cfff0f

## Description

Annual support agreement for GMS Application and Portal on a Dynamics 365 platform\. Trillium Systems Limited will provide the Customer with support services covering the Supported Software, specifically focused on supporting the core application functionality, related application services and databases, covering: • Core Application support covering "out the box" usage of Supported Systems • Custom functionality developed by Trillium for the Client • Trillium Solution Accelerator functionality Service Allocation Credits for general advice and guidance Service Allocation Units are allocated in hour units whereby one unit equals 1 hour\. Units are deducted once a change request is approved\. Units can be applied against the following Trillium services: • Development & Customisation • Analysis / Estimation • Consulting & Training • Project Management • Testing & Deployment • Reactive maintenance, actioning any maintenance tasks required; • Custom functionality, defined as developments made above and beyond core application support; • Infrastructure and Integration where the systems reside on or integrate to other systems \(e\.g\. payment integration, Exchange, etc\); • End User advice and guidance, where the user has been trained up to the required level, where the user training level has been approved by both Trillium Systems Limited and the Customer; • Variations & Change requests • Advice and Guidance on process, usage and best practice

## Related contract awards

- [DAM Implementation Project \(DAMIP\)](/contracts/ocds-b5fd17-eff44b48-6d81-4592-8449-ccbd9f92d6dd): HISTORIC ENGLAND LIMITED
- [Calloff Framework Managed Umbraco Solution RM1557\.13-G-Cloud-13-Call-Off-Contract-v3\.0](/contracts/ocds-b5fd17-8560f1d7-3baa-4b81-9b33-8d607dc912d3): HISTORIC ENGLAND LIMITED
- [G Cloud 14 \(RM1557\.14\) Internal Learning Management System](/contracts/ocds-b5fd17-50d714b2-2cc1-4dab-9a4f-20053202d48b): HISTORIC ENGLAND LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ecb59373-a269-4a9c-a1ff-e0e97a6174fe-674078)