# Specialist Customer Complaint Handlers

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: Consumer Council for Water
- Tender value: £400,000
- Published: 16 April 2019
- Planned start: 1 July 2019
- Planned end: 30 June 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: aecdca3a-57ec-4e95-b8bb-0427ee1e1aef-284396
- OCID: ocds-b5fd17-e612fcf5-0869-4c7a-a7f9-dae0b41f9c3a

## Description

To secure additional complaint handlers at a Senior Customer Caseworker \(SCC\) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan \(OBP\) performance and satisfaction targets\. Additional information: Documents are available via the Bravo Solutions e-tendering platform\. URL given below\. All bids and communications must be submitted through this portal\.

## Related contract awards

- [Water Matters \(2020\)](/contracts/ocds-b5fd17-a893f655-23e0-45e6-b868-d4201792d372): Consumer Council for Water
- [Payment Solutions](/contracts/ocds-b5fd17-16ed300c-339b-45f1-97ba-2a65f33baa64): Consumer Council for Water
- [Omnibus & Panel survey services](/contracts/ocds-b5fd17-1a76eed3-568a-43b2-89cb-0f07114e6894): Consumer Council for Water

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aecdca3a-57ec-4e95-b8bb-0427ee1e1aef-284396)