# Telephony/Unified Communications Solution

> A sourced UK public sector contract award published by Mid Devon District Council.

## Key facts

- Buyer: [Mid Devon District Council](/buyers/mid-devon-district-council/contract-awards)
- Supplier: Gradwell Communications Ltd
- Award value: £95,000
- Tender value: £33,000
- Award date: 15 February 2022
- Published: 15 February 2022
- Contract start: 28 March 2022
- Contract end: 27 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: b332b50b-7eba-4d7c-a4ab-823bf517686b-510208
- OCID: ocds-b5fd17-e6835d72-d9f2-4833-ad53-b7eef784a736

## Description

Over the last 20 months' Mid Devon District Council \(MDDC\) has faced significant challenges due to the Covid19 pandemic\. The Council has been faced with 1\. radically changing our service delivery model 2\. balancing shifting customer and staff expectations 3\. modernising current working practices 4\. maintaining financial sustainability All of the above occurred before we were able to invest in our infrastructure to provide seamless communications between staff and with our customers\. With the shifted expectations on contemporary working environments and practices, and in conjunction with our Transformation Programme we are seeking a modern and resilient telephony provision with Unified Communications\. Our existing systems need replacing in order to deliver a truly modern and unified communications framework through which we can deliver our services to the public\. We plan to replace our existing on-premises PBX, Meridian switch system and our Avaya IPOCC contact centre with a cloud based VOIP solution\. We operate out of various sites, so it is essential to ensure staff are able to move between sites and home whilst keeping their telephone number and functionality\. We are looking to achieve the following from replacing our existing Telephone and Contact Centre solutions: Functions Enhancements • Unified Communications and Collaboration tools • Enhanced Mobile/Agile Working • SIP Endpoints \(softphone, mobile device Apps and 'hard' desk phones\) • Improved reporting on call handling, volume, usage and cost breakdown\. System Availability & Enhanced Support • Contemporary System Architecture • Improve system lifetime \(PSTN retirement\) • Improved Redundancy/Flexibility \(Business Continuity\) Cost • Reduced/Efficient system administration • Reduced call costs • Reduced licencing and line rentals\. Additional information: To access the documentation to collaborate in this opportunity you will need to register on Proactis/Advantage South West procurement portal accessing the Supplier login and Register Free with ProContract

## Related contract awards

- [MD26047 - Specialist Building Materials supply contract 2026 - 2029](/contracts/ocds-b5fd17-aa6e2107-5b8e-4b7c-a56b-2a2550afbed8) — Mid Devon District Council
- [MD26050 - Call off Contract for Telecare Equipment and Associated Services 2026 - 2032](/contracts/ocds-b5fd17-6fedd1de-6f01-49a6-a570-a4673c9d21eb) — Mid Devon District Council
- [MDDC202504-001 -ASHP 2 ASHP upgrades 2025/26 - 2027/28](/contracts/ocds-b5fd17-574be5a3-a220-431b-b5f1-4b0a3ea64a39) — Mid Devon District Council
- [MDDC202504-011 - Material Supply and Associated Services](/contracts/ocds-b5fd17-6e7b6f70-caac-44be-8006-a3a437a59880) — Mid Devon District Council
- [Internet Service Provision](/contracts/ocds-b5fd17-a23e1182-b2c7-4baf-a770-4e735fa531f7) — Mid Devon District Council
- [QOC937 2026-08-25 \(0900\) Beccles - Bure Park Specialist Academy, Great Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7ca10681-12f2-476e-93c5-018597ad2650) — Suffolk County Council Passenger Transport
- [EPR Delivery Partner - Benefits Realisation Services](/contracts/ocds-b5fd17-6176f4a6-96f7-4055-b1c2-7d2528a56e7b) — United Lincolnshire Teaching Hospitals NHS Trust
- [EPR Delivery Partner - Testing Delivery and Assurance Services](/contracts/ocds-b5fd17-5242b8de-ea34-40dc-930f-8c593a05e574) — United Lincolnshire Teaching Hospitals NHS Trust
- [QBH179 2026-08-25 \(0900\) Winston to Castle East School, Bungay \(4 seats\) - AWARD](/contracts/ocds-b5fd17-7e173943-0209-4866-93ea-c3e611f1b8eb) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/b332b50b-7eba-4d7c-a4ab-823bf517686b-510208)