# Hypercare Contract

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Defence Science and Technology Laboratory](/buyers/defence-science-and-technology-laboratory/contract-awards)
- Contract winner: [Insight Direct \(UK\) Ltd](/contract-winners/insight-direct-uk/public-sector-contract-awards)
- Award value: £931,921
- Tender value: £931,921
- Award date: 24 January 2022
- Published: 24 June 2022
- Contract start: 25 January 2022
- Contract end: 30 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 1572033d-d757-4e1b-ac49-9d937e6065f9-549299
- OCID: ocds-b5fd17-e6b1d7d7-79f7-4b83-9fe2-9261be712695

## Description

Dstl require Hypercare for the CHESS implementation from the date of go live\. This is an extended level of support from the Project Team to help user adoption, promote effective use of the system, to facilitate the establishment of the new service model, and to support the in-house 1st level support team in handling post go-live support ticket volumes\.

## Related contract awards

- [Maintenance Service](/contracts/ocds-b5fd17-ad8cfbff-4b9f-4447-8854-3965457bb1a8): Defence Science and Technology Laboratory
- [Feedly for Market Intelligence - 1 Year Subscription](/contracts/ocds-b5fd17-ce4dd618-9117-4a09-9c0e-c0bf7afef9dc): Defence Science and Technology Laboratory
- [Forward Asset Service Plan \(FASP01\)](/contracts/ocds-b5fd17-99492d33-8ddb-4665-84a8-7883fb4c9293): Defence Science and Technology Laboratory
- [WHHT - WASP - Software Developer Solution](/contracts/ocds-b5fd17-2dd4d8f8-e042-4eb7-a427-04a5c7a2eeec): West Hertfordshire Teaching Hospital NHS Trust
- [NECS Microsoft Windows & Microsoft Office Licences on behalf of Hospice Care North Northumberland](/contracts/ocds-b5fd17-184dd526-f2e7-4074-a517-d632de9ed4f3): NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
- [CRM System](/contracts/ocds-b5fd17-07d0d9b2-5dab-415a-9c04-73cbe64f42c5): CITY OF YORK COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1572033d-d757-4e1b-ac49-9d937e6065f9-549299)