# Call Centre Software Solution

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [South Gloucestershire Council](/buyers/south-gloucestershire-council/contract-awards)
- Published: 16 October 2017
- Planned start: 1 February 2018
- Planned end: 31 January 2021
- Stage: open_tender
- Procurement category: goods
- Notice ID: 8935bd10-6a4b-4d3b-ab0b-8df476f40192-176588
- OCID: ocds-b5fd17-e6cb6b1e-b453-47e8-97aa-e151aca2dce7

## Description

This procurement is for the replacement of a Contact Centre solution\. Whilst the Corporate Contact Centre within the Council will be the primary/main user it will also be used by smaller customer contact teams in other departments, including an internal IT service desk\. The procurement is being conducted over 2 Lots\. Lot 1 is for an on-premise solution and Lot 2 is for a hosted SaaS solution\. Suppliers are able to bid for either lot or both lots\.

## Related contract awards

- [West & North Street Railway Bridge Structural Assessments](/contracts/ocds-b5fd17-55efe926-d352-48d2-b225-d4c3106eacb5): South Gloucestershire Council
- [Oaktree Av\. & Finch Subways Structural Assessments](/contracts/ocds-b5fd17-903c3db8-30ad-485c-a1a0-72b545346457): South Gloucestershire Council
- [Bus Shelters A432 - Additional Bus Shelters on A432 Scheme](/contracts/ocds-b5fd17-84971342-4f07-4d22-9ba8-fb175456f696): South Gloucestershire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8935bd10-6a4b-4d3b-ab0b-8df476f40192-176588)