# Voice of Customer Contract - Upland Software

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [City of London Corporation](/buyers/city-of-london-corporation/contract-awards)
- Contract winner: Upland Software t/a Rant & Rave Limited
- Award value: £137,620
- Tender value: £137,620
- Award date: 21 September 2022
- Published: 15 November 2022
- Contract start: 1 December 2022
- Contract end: 30 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 2ec81649-ff24-4996-9ba6-0506fdf6b3b2-589871
- OCID: ocds-b5fd17-e75eafa1-f197-4d2d-8a07-87aaa7a52685

## Description

Services\. Upland shall perform the following consulting, training, technical, implementation, configuration and/or other related services \("Services"\) applicable to Rant & Rave under this SOW: i\. Feedback Capture Touchpoints and channels Reed In Partnership would like to launch Rant & Rave using the Software as a Service Rant & Rave deployment\. The deployment will cover the triggered SMS & Email to web form channels \+ Web form Listening Post only\. It will be for the UK and in English language only\. All surveys will be in the City of London Police branding only\. The following table lists the recommended touch points, channels and frequency for requesting feedback\.

## Related contract awards

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- [Dispute Resolution Consultant for Sydenham Hill Project](/contracts/ocds-b5fd17-519290f7-624f-414c-86cc-a5f4c840bc8d): City of London Corporation
- [Guildhall Chilling/Humidification Plant Replacement](/contracts/ocds-b5fd17-4167236a-b038-4907-a31c-165a10f3856c): City of London Corporation
- [Customer Feedback Programme Provider](/contracts/ocds-b5fd17-27c454ae-a24f-4682-a1d7-385acaaf7e55): STONEWATER LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2ec81649-ff24-4996-9ba6-0506fdf6b3b2-589871)