Hosted Learning Management System

Description

The Council currently operates a number of traded services with Schools. All marketing and contract / Service Level Agreements (SLA) administration for Council services traded with Schools are managed by individual services on a predominantly manual basis direct with Schools. The Council wishes to purchase a Hosted Learning Management System to administer these SLAs to provide the Council and individual services with the following identifiable benefits. • An e-Learning platform • A cohesive and consistent approach to the promotion of Council Services to Schools/Academies, with the flexibility to adapt service design to meet changing needs at any point during the year. • Greater clarity for Schools as a result of the standardization of processes, with a "one stop shop" for all service and communication requirements. • External customers can request service quotations and submit orders for Local Authority services from a single point • A reduction in Council and School administration relating to the processing of SLA's and communication, offering a full audit trail. • Reporting tools readily provide take up and income data and can identify if service teams have answered quote requests/responded to queries, giving managers a performance overview, to inform continual service improvement. • Removes the need to manually issue individual contracts and therefore eliminates the issue of non-return / lost agreements that is prevalent with the current system of administration. • The Council and individual services can quickly identify at any point in time the total income received through the provision of traded services. • A front facing commercial portal enabling the Council to promote, sell and co-ordinate services to Schools in line with the overarching commercialization agenda of the Council.

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