Rural Payments IT Support & Maintenance - Lot 1B Nevada Applications

This contract has been competed under framework agreement procured by Crown Commercial Service titled Technology Services – Lot 5 Infrastructure and Platform, Maintenance and Support with reference number RM1058 and dated 27th May 2015.

The service shall commence from 30th August 2016 and will continue for a period of 2 years duration with the possibility of an extension for a further two (2) years (2+1+1).

This lot will provide support Tier 2 and 3 for the predominantly Microsoft based applications and services. They are hosted on legacy Nevada platform which is out of scope.

Applications and services within the lot are:

• People Portal (PP), Running Costs and Scheme Finance use MS DAX to deliver our HR service and Finance Services. The MS DAX package remains largely vanilla with very little bespoke development. • Payment Filter and Transformation Layer are bespoke applications again supported by the In House Development Team and they are an integral part of the end to end payment function. • Nevada is the name given to our Windows platform and hosts the applications in this lot: CRM, SharePoint, BizTalk and MS Dax. The support and maintenance of these services is carried out by an In House Development Team. Suppliers will be required to provide additional resource to support the in house team on an ad hoc basis. • There is also a requirement to have enhancement capability.