# Customer Service Evaluation

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Contract winner: Cga
- Award value: £100,000
- Tender value: £100,000
- Award date: 23 October 2017
- Published: 19 March 2018
- Contract start: 31 October 2017
- Contract end: 30 October 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 15ecb2f4-2039-4957-82d5-8401ad7fc7c7-206168
- OCID: ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43

## Description

GMC is seeking external support in evaluating the quality of our customer service\. We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes\. A summary of the main customer service interactions is included within this tender pack\. For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement\.

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/15ecb2f4-2039-4957-82d5-8401ad7fc7c7-206168)