# 19-20\.CSG\.5 Understanding customer perceptions of communications

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [IPSOS MORI UK LIMITED](/contract-winners/ipsos-mori-uk/public-sector-contract-awards)
- Award value: £40,000
- Tender value: £40,000
- Award date: 5 August 2019
- Published: 29 January 2020
- Contract start: 5 August 2019
- Contract end: 30 November 2019
- Stage: awarded
- Notice ID: 2f4b8f56-3e24-4c34-a2d1-24c9d089c714-340399
- OCID: ocds-b5fd17-e9bf1960-fa33-4515-a978-6f709ee4f21e

## Description

This research will involve undertaking in-depth interviews with recipients of communications relating to owing a debt to HMRC and declaring let property income to HMRC\. The overall aim of the research is to gather evidence and customer insight to help HMRC to improve the quality and impact of communications campaigns\. Participants will be shown specific messages and letters and interviews will explore the clarity of the messages and customer responses to them\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2f4b8f56-3e24-4c34-a2d1-24c9d089c714-340399)