# Service Desk Management System

> A sourced UK public sector contract award published by Nacro.

## Key facts

- Buyer: Nacro
- Tender value: £36,000
- Published: 8 November 2019
- Contract start: 4 November 2019
- Contract end: 3 November 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 52250121-f0d4-4eb2-a6d9-1c375c67eea6-324043
- OCID: ocds-b5fd17-eb248600-415a-49b6-b880-c2bc73dff43f

## Description

Nacro is seeking to procure a Service Desk Management System which meets the needs of our HR and ICT Teams\. Currently ICT uses Spiceworks to manage their requests for service; HR does not currently utilise software to manage requests for service\. Although the HR and ICT Teams will be using the System independently, there are common workflows, such as the starters, leavers and movers process, where both teams will be working on the same ticket\. Additional information: Responses to questions raised\.

## Related contract awards

- [16 to 19 Tuition Fund 2020/21](/contracts/ocds-b5fd17-46332203-f709-49af-ab62-a3f575db5eb6) — Nacro
- [Energy Management](/contracts/ocds-b5fd17-e862e9f4-4275-4bf5-ad44-2f44d93c3c9c) — Nacro
- [Service Desk Management System](/contracts/ocds-b5fd17-95b70e9a-e4b7-431d-8163-76702647fc42) — Nacro
- [2018/19 Study Programme and Traineeships for 16 - 18 year olds](/contracts/ocds-b5fd17-c22cb71d-feac-4dc7-a951-9aa6aebbc037) — Nacro
- [Tourism Campaign 2027 - Video Agency tender](/contracts/ocds-b5fd17-a08bea07-7b5c-4c91-afbd-77c605e14093) — North York Moors National Park
- [National Trust NI - Lead Consultant, Carrick-a-Rede capital works Infrastructure Project](/contracts/ocds-b5fd17-8faa70c6-04a4-4f1e-9ad6-dea1042d6186) — THE NATIONAL TRUST FOR PLACES OF HISTORIC INTEREST OR NATURAL BEAUTY
- [RA359860 - H0926 GPhC Practice Assessment](/contracts/ocds-b5fd17-44b167e7-d4a4-4596-84ac-f2c5b366c1bc) — NHS Wales Shared Services Partnership \(NWSSP\)
- [Strengthening Carbon Market Readiness and Article 6 Operationalisation in Cameroon](/contracts/ocds-b5fd17-d7504def-9d38-4b6d-8406-f9889eb4a4b6) — PALLADIUM INTERNATIONAL LIMITED
- [DN782194 EPC Surveys \(Direct Award\)](/contracts/ocds-b5fd17-a9cba2b0-2c95-41d4-8bf6-3b678d7f321c) — London Borough of Hackney
- [MRWA Food Waste Prevention campaign 26/27](/contracts/ocds-b5fd17-d0751a7a-92c1-46ca-a009-a08b92e39f84) — Merseyside Waste Disposal Authority
- [5-year maintenance contract for Karl Storz stack systems \(26 items\)](/contracts/ocds-b5fd17-32db329b-fe7b-469d-8277-91e367b98845) — North West Anglia NHS Foundation Trust
- [S303-Mainstream Taxi -Humphrey Perkins](/contracts/ocds-b5fd17-2fcd9597-3945-4314-ad77-ea2eb2d8d1a8) — Leicestershire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52250121-f0d4-4eb2-a6d9-1c375c67eea6-324043)