# Telephony Modernisation

> A sourced UK public sector contract award published by Wirral Borough Council.

## Key facts

- Buyer: [Wirral Borough Council](/buyers/wirral-borough-council/contract-awards)
- Supplier: TTEC Consulting \(UK\) Limited
- Award value: £343,692
- Tender value: £343,692
- Award date: 31 July 2026
- Published: 11 August 2026
- Contract start: 1 August 2026
- Contract end: 31 July 2027
- Stage: awarded
- Procurement category: services
- Notice ID: f8064dda-52ec-4aa5-84b1-ae06d4d95a5e-910281
- OCID: ocds-b5fd17-ebaa0849-97d3-40bb-a53d-ffcd2ecce9d1

## Description

Telephony Modernisation Additional information: award via Government Procurement Agency - Framework RM1557\.14 G Cloud 14 Lot 2

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f8064dda-52ec-4aa5-84b1-ae06d4d95a5e-910281)
