# Helpdesk systems and support \(IS and Facilities\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [General Medical Council \(GMC\)](/buyers/general-medical-council-gmc/contract-awards)
- Contract winner: [Softcat](/contract-winners/softcat/public-sector-contract-awards)
- Award value: £202,000
- Tender value: £202,000
- Award date: 22 December 2016
- Published: 27 February 2017
- Contract start: 3 January 2017
- Contract end: 2 January 2020
- Stage: awarded
- Procurement category: services
- Notice ID: 4448ece6-b897-499a-a0b3-9f0b32c1d06f-132587
- OCID: ocds-b5fd17-ec5cc03f-4a6d-4b9c-a6fa-a7c057b8bcfe

## Description

The objective of the project is to procure a secure, robust, industry standard service or application that delivers employee/customer self-service for:- IT Incident and FM Call Logging via a web-based portal and mobile application \(app\)- Searchable Service Catalogues- Self-service Service Requests- Recording and management of IS Change Requests- Searchable knowledgebase

## Related contract awards

- [Lay Advocacy Services](/contracts/ocds-b5fd17-59035559-9d4d-4966-a7ad-917d81c2e1a7): General Medical Council \(GMC\)
- [Toxicology Services](/contracts/ocds-b5fd17-63b13d2d-c216-48d6-a3a8-dd3a67306eea): General Medical Council \(GMC\)
- [Primary Source Verification for Overseas Doctors](/contracts/ocds-b5fd17-6fc38c8d-f182-4aa7-a7c9-d9e187a10d41): General Medical Council \(GMC\)
- [DDaT26245 - Cloud Security Subscription](/contracts/ocds-b5fd17-831b0b96-b736-477f-9518-ccc4e5c24035): UK SHARED BUSINESS SERVICES LIMITED
- [Project and Portfolio management](/contracts/ocds-b5fd17-bb64a6a8-0630-4570-8bb3-c62e7a2e53b1): UK SHARED BUSINESS SERVICES LIMITED
- [UKSBS ServiceNow renewal](/contracts/ocds-b5fd17-3035c8b4-7c73-4c49-b382-ce988dc4c3fc): UK SHARED BUSINESS SERVICES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4448ece6-b897-499a-a0b3-9f0b32c1d06f-132587)