# Smart Hands Services

> A sourced UK public-sector contract award published by H M Revenue & Customs.

## Key facts

- Public buyer: [H M Revenue & Customs](/buyers/h-m-revenue-customs/contract-awards)
- Contract winner: [FUJITSU SERVICES LIMITED](/contract-winners/fujitsu-services/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £300,000
- Award date: 2 August 2021
- Published: 13 September 2021
- Contract start: 2 August 2021
- Contract end: 30 June 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8-452692
- OCID: ocds-b5fd17-eda5387e-68ff-47ef-930b-64d67c46f27c

## Description

Smart hands service will collaborate with HMRC Crown Hosting, its run-partner and other authorised parties who can raise requests for work provide capabilities for the following: \(a\) Incident support - assisting in resolution of service incidents and escorting 3rd parties as necessary\. \(b\) Ad hoc support - such as preventative maintenance activities \(c\) Scheduled support - such as advanced notice for escorting of vendor engineers \(d\) Pre-scheduled support - such as weekly checks of technical halls \(e\) Occasional Project Work - performing specific tasks, when requested, relating to installation or configuration of equipment in Crown Hosting

## Related contract awards

- [Facilities Management \(FM\) Services - West Region](/contracts/ocds-b5fd17-a9a48ef6-10be-4c22-a03b-8dfa55b0d651): H M Revenue & Customs
- [Facilities Management \(FM\) Services - East Region](/contracts/ocds-b5fd17-9e627c68-e600-40c0-85fd-2f1914050acc): H M Revenue & Customs
- [GPO Admin RMAD and ARS ELA Procurement](/contracts/ocds-b5fd17-4b6911b8-89c1-41dd-a336-73440c144ed3): H M Revenue & Customs
- [Renewal of charges for co-location data centre services hosting at Thurrock 1/1/25 - 31/12/25](/contracts/ocds-b5fd17-de5e9c11-7d5c-4cd5-a80c-bf613b8fad4b): THE POLICE AND CRIME COMMISSIONER FOR LINCOLNSHIRE
- [Fusion Efficiencies - Identification](/contracts/ocds-b5fd17-13b44fad-345d-486b-b08a-faab1c769194): HM Land Registry
- [Data Centre Operations and Project Services](/contracts/ocds-b5fd17-80553080-565a-4acc-a148-7b4aa9fdb67d): H M Revenue & Customs

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2aac19fa-66a7-4b24-8ceb-e5fa23e53bb8-452692)