# 2021-085 Consumer research on reducing credit balance mutualisation

> A sourced UK public sector contract award published by Ofgem.

## Key facts

- Buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Published: 24 June 2021
- Contract start: 30 July 2021
- Contract end: 29 January 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 665cb8c6-9b58-42bf-8151-2c092fb2213b-446315
- OCID: ocds-b5fd17-edca3548-077e-4fb1-87d0-9398c9e67e64

## Description

Qualitative research with domestic energy customers to understand their views and understanding of credit balances to understand preferences around over payments of direct debits and explore the option for suppliers to refund any surplus over payment

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/665cb8c6-9b58-42bf-8151-2c092fb2213b-446315)