# Universal Credit Targeted Case Review Resource Augmentation

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: Teleperformance Limited
- Award value: £694,000,000
- Tender value: £694,000,000
- Award date: 19 June 2024
- Published: 12 July 2024
- Contract start: 20 June 2024
- Contract end: 19 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: ff9878d6-031a-44a9-8b1e-53c703508d49-766636
- OCID: ocds-b5fd17-ee26edcc-2611-46ef-bee0-0d6f8908e9cb

## Description

This contract is to provide augmented resource to undertake Universal Credit case reviews\. The supplier shall provide agents from the supplier staff to augment DWP's Universal Credit claim review team by establishing and operating a parallel claim review service with responsibilities limited to clerical and assessment activities to deliver savings, detect error and potential fraud in Universal Credit payments to reduce proportion of cases that are being paid incorrectly\. Deliver value to the taxpayer and reduce the Monetary Value of Fraud & Error \(MVFE\) and provide evidence that informs future policy decision that target reducing the level of error entering the Universal Credit caseload and provide data that helps detect cases with fraud or error more quickly and accurately\.  Contribute to reducing the levels of fraud and error in Universal Credit claims to mitigate the reputational risk to DWP and the broader benefit system by reducing the levels of fraud and error\. The Supplier has been awarded an initial 4 year contract, potentially valued, as advertised in the ITT document, at up to approximately £430m with options and extensions potentially increasing the total value to approximately £694m\. The current indicative value of the contract based on prices tendered in the winning tender, is £368m, rising to £632m with all extensions and options\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ff9878d6-031a-44a9-8b1e-53c703508d49-766636)