# Provision of Contact Centre as a Service Next Generation

> A sourced UK public sector contract award published by Government Commercial Agency.

## Key facts

- Buyer: [Government Commercial Agency](/buyers/government-commercial-agency/contract-awards)
- Supplier: [VODAFONE LIMITED](/suppliers/vodafone/public-sector-contract-awards)
- Award value: £3,136,950
- Tender value: £3,136,950
- Award date: 1 April 2026
- Published: 6 May 2026
- Contract start: 1 April 2026
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: goods
- Notice ID: ee92f8c0-4e97-4b5b-af77-05168e61c77e-896123
- OCID: ocds-b5fd17-ef53a54f-1c9a-431a-b6b7-f8431cf2d6e5

## Description

Requirement for fully managed and featured Cloud Contract Centre voice services

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/ee92f8c0-4e97-4b5b-af77-05168e61c77e-896123)
