# Smart Ticketing System for the Mersey Ferries

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Merseytravel](/buyers/merseytravel/contract-awards)
- Contract winner: Palisis AG
- Award value: £573,620
- Tender value: £490,000
- Award date: 24 January 2023
- Published: 24 February 2023
- Contract start: 1 March 2023
- Contract end: 28 February 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 6442483e-274a-4fa2-beb3-e39143866e9a-618541
- OCID: ocds-b5fd17-ef554858-ba28-49e2-8d85-b1f8557b114d

## Description

Merseytravel and the Liverpool City Region Combined Authority \(LCRCA\) are looking to procure a Tickets, Online and Point of Sale Solution for the Mersey Ferries\. We are looking to appoint a provider for 3 years with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years\. The new booking platform is at the heart of the requirement\. It requires a central back office EPOS system which will manage all aspects of the product sales in real time, delivered simultaneously through multiple sales channels including online via a\)\. the Mersey Ferries website; b\)\. through the systems POS at Sales Desks such as at Ferry Terminals; c\)\. through LCRCA call centres and office locations; d\)\. through Self Service Kiosks at core locations; e\)\. through OTA's and Channel Managers; and f\)\. via local Partner sales portals\. Additional information: The tender documents are available on The Chest \(www\.the-chest\.org\.uk\) under reference DN620706\. The tender process will take place online via the same portal\. We are looking to appoint a provider for 3 years \(36 months\) with the option to extend on a 24-month rolling basis thereafter up to a maximum of a further 4 years\. The maximum duration of the contract including extensions would be 84 months\.

## Related contract awards

- [Awareness Survey](/contracts/ocds-b5fd17-838192d1-2b4b-478b-8ef4-71693d7ab3c2): Merseytravel
- [Maghull North Station Evaluation](/contracts/ocds-b5fd17-f0613e1f-5fa5-465f-ae8c-71a345885781): Merseytravel
- [Round R335 - Omega Bus Services](/contracts/ocds-b5fd17-75dc81ed-f569-499a-848b-d60b1c344ef1): Merseytravel

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6442483e-274a-4fa2-beb3-e39143866e9a-618541)