Contract award record
DVSA Contact Centre Additional Capacity - Call Surges 2023
Notice details
- Published
- Category
- services
- Buyer region
- South West
- Source
- View official notice
Public buyer and contract winner
Award value£3,417,608
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes.
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