# DVSA Contact Centre Additional Capacity - Call Surges 2023

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [DVSA - Driver and Vehicle Standards Agency](/buyers/dvsa-driver-and-vehicle-standards-agency/contract-awards)
- Contract winner: Foundever GB Ltd
- Award value: £3,417,608
- Tender value: £3,417,608
- Award date: 17 July 2023
- Published: 15 August 2023
- Contract start: 17 July 2023
- Contract end: 16 July 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 1cb666d6-68f5-477f-bb91-0152165479b9-672216
- OCID: ocds-b5fd17-ef7caaaa-c0e9-426d-b78d-f15054ef343a

## Description

Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources\. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes\.

## Related contract awards

- [Software Licences and Maintenance Support](/contracts/ocds-b5fd17-8f533ec2-f58c-4a83-a644-fc2726e99d1b): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-a8e4106b-c9ac-4a72-9965-5c7c996e74bf): DVSA - Driver and Vehicle Standards Agency
- [Penetration Testing/IT Health Checks 2026](/contracts/ocds-b5fd17-aa51f2f6-c71b-4fc6-91e5-2b530e4a5c97): DVSA - Driver and Vehicle Standards Agency
- [FCDO Centralised Telephony Operator Service](/contracts/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e): Foreign Commonwealth and Development Office
- [GB-London: CON-22-159 Contingency Contact Centre](/contracts/ocds-b5fd17-5e8f0b5f-8bf2-48ae-b2e6-5e0c1daf2bb6): Financial Conduct Authority
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1cb666d6-68f5-477f-bb91-0152165479b9-672216)