# WP3652 - Unified Support Agreement

> A sourced UK public-sector contract award published by Walsall Metropolitan Borough Council.

## Key facts

- Public buyer: Walsall Metropolitan Borough Council
- Contract winner: [MICROSOFT LIMITED](/contract-winners/microsoft/public-sector-contract-awards)
- Award value: £132,502
- Tender value: £132,502
- Award date: 25 February 2021
- Published: 15 March 2021
- Contract start: 1 March 2021
- Contract end: 1 March 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 65428bb4-8dec-473f-a637-3363383c8298-420174
- OCID: ocds-b5fd17-efe08eab-b352-4197-a904-d73402074af1

## Description

Walsall Council is seeking a single comprehensive modern support solution covering Microsoft cloud platforms\. The support agreement shall: • give the Council direct access to Microsoft Support Services which will respond to critical issues within 30 minutes • provide for a Strategic Technical Advisor who will help us to get the most value from our existing and future investment in Microsoft technology • give as needed advisory services • provide on-demand risk assessment tools and education workshops • provide x4 embedded services/proof of concept/pilots during the 12 month agreement

## Related contract awards

- [Benefit Subsidy Audit](/contracts/ocds-b5fd17-f9ed197d-0098-4f4c-9780-185c94b62f1b): Walsall Metropolitan Borough Council
- [Environmental Impairment Liability Insurance for the Phoenix 10 Development Project](/contracts/ocds-b5fd17-ad3ed39b-c148-40cd-a136-29eaa3235308): Walsall Metropolitan Borough Council
- [WP3807- Walsall Early Help Community Activities Reducing Exploitation Project \(Early Help CARE Project\)](/contracts/ocds-b5fd17-c59b2ca5-4798-4d82-a615-4e36a0404494): Walsall Metropolitan Borough Council
- [Microsoft Unified Enterprise Support](/contracts/ocds-b5fd17-cc2247a3-840e-45ee-a439-e4effc9c5e30): Office for National Statistics
- [Unified Enterprise Support](/contracts/ocds-b5fd17-0f98f09c-4485-48eb-a594-f177df6d7cdc): The Insolvency Service
- [Microsoft Unified Enterprise Support](/contracts/ocds-b5fd17-50619a6f-b7a3-46ac-9aef-4ddc406629b0): NHS Midlands & Lancashire Commissioning Support Unit

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/65428bb4-8dec-473f-a637-3363383c8298-420174)