# RSSB2101 - ERP AND CRM SOLUTION FOR RSSB

> A sourced UK public sector contract award published by Rail Safety and Standards Board \(RSSB\).

## Key facts

- Buyer: [Rail Safety and Standards Board \(RSSB\)](/buyers/rail-safety-and-standards-board-rssb/contract-awards)
- Tender value: £1,840,000
- Published: 18 November 2016
- Contract start: 3 October 2016
- Contract end: 31 March 2017
- Stage: open_tender
- Procurement category: services
- Notice ID: 52603435-3a53-4dea-8eeb-c425d4e83001-103738
- OCID: ocds-b5fd17-f07855d5-adc9-11e6-9901-0019b9f3037b

## Description

Introduction:RSSB \(www\.RSSB\.co\.uk\) are seeking to implement what an "off the shelf" ERP solution\. RSSB is also seeking to deliver a more effective customer experience to our membership and we envisage this will require a separate but integrated fully fledged CRM system - also "COTS" in nature\.Guidance to Tenderers:Tenderers should respond directly to the information request above in the context of describing how it intends to fulfil the requirements of the Specification detailed in Appendices A, B, C and D\.Tenderers should note the following:The selection and evaluation criteria and weightings provided indicate the relative importance of each question \(which should be taken into consideration when constructing a response\);RSSB is seeking to award a contract for Phase 1 of the project at the end of September 2016, and the solution should be seamlessly configured and implemented by the end of March 2017\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/52603435-3a53-4dea-8eeb-c425d4e83001-103738)