# Call Routing for HMCG, ARCC and Corporate Telephony Dialing Platforms \(Smartnumbers\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [MCA - Maritime and Coastguard Agency](/buyers/mca-maritime-and-coastguard-agency/contract-awards)
- Contract winner: [BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY](/contract-winners/british-telecommunications-public/public-sector-contract-awards)
- Award value: £202,716
- Tender value: £202,716
- Award date: 23 October 2024
- Published: 24 April 2025
- Contract start: 23 October 2024
- Contract end: 23 October 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 2518e5d7-6685-4c34-89d3-fdfbb1d98e02-842256
- OCID: ocds-b5fd17-f083778b-5b7f-4f2b-b09c-381c65487432

## Description

3-year managed service for the installed Smartnumbers system, required for this further period for technical business continuity reasons\. Direct award under Network Services 3\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2518e5d7-6685-4c34-89d3-fdfbb1d98e02-842256)
