# 9951 - Provision of Customer support officer - security for the Customer centre in City Hall

> A sourced UK public sector contract award published by Norwich City Council e-Tendering.

## Key facts

- Buyer: Norwich City Council e-Tendering
- Tender value: £90,000
- Published: 16 August 2021
- Contract start: 18 July 2020
- Contract end: 31 August 2022
- Stage: open_tender
- Procurement category: services
- Notice ID: 29f1b376-4c44-4f6b-af84-3f36c9e79d94-460845
- OCID: ocds-b5fd17-f08f8ebf-11ab-49e2-8a9e-5c8e4ce21a8c

## Description

Norwich City Council has a customer centre \(based at City Hall, Norwich, NR2 1NH\) welcoming around 25,000 customers per annum\. Customers visit the centre to access a wide variety of services including housing advice, parking, council tax, housing benefits, planning etc\. The council has a need to provide a customer support officer - security \(CSO\) who will be located in the customer centre on a daily basis\. Norwich City Council are offering an opportunity for a company to supply a CSO service for a period of one year with an option to extend the contract for an additional two years \(on a one year at a time basis\)\. The council requirement is for a regular CSO and a relief CSO to be trained for this role\. It has been proven that a regular "face" in the customer centre has a positive impact on the overall ambiance on a day to day basis with both customers and council staff alike\. Additional information: Please download tender documents and upload completed tenders using the link: https://in-tendhost\.co\.uk/norwich/aspx/Home Is a Recurrent Procurement Type? : No

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/29f1b376-4c44-4f6b-af84-3f36c9e79d94-460845)