# NWL0137 Provision of Hospital to Home Services in Kensington and Chelsea, Westminster and Hammersmith & Fulham

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [NHS North West London Integrated Care Board](/buyers/nhs-north-west-london-integrated-care-board/contract-awards)
- Published: 30 March 2023
- Stage: pre_procurement
- Procurement category: services
- Notice ID: f2a13a26-f835-4104-8008-ac2aaac723d8-630276
- OCID: ocds-b5fd17-f12f40a4-9883-4ade-b9bc-c7100849e394

## Description

NHS NW London ICB requires the provision of Hospital to Home Services in Kensington and Chelsea, Westminster and Hammersmith & Fulham starting 1 April 2023\. The aim of the service is to help people safely discharged home where they do not have a carer/ someone \(e\.g\. family\) who can look after them & they do not fall under statutory services remit but require support\. This is generally for patients at risk of re-admission who would benefit from support at home\. Patients will need practical & emotional to help them settle at home & reduce the risk of them being readmitted into hospital\. The service is currently being delivered by British Red Cross\. The future service is required for a period of up to 2 years \(1 year \+ extension option of 1 year\), from 1 April 2023\. If British Red Cross is the only capable provider, the ICB intends to award a further contract for up to 24 months from 1 April 2023 \(estimated value £409,766, NHS Standard contract \(shorter-form\)\. Service users would include residents registered with a Kensington and Chelsea, Westminster and Hammersmith & Fulham GP, over 60 years of age, deemed medically optimised, at risk of re-admission & who would benefit from extra support at home\. The provider must: -Accept 87-93 referrals per borough per quarter, support 348-372 vulnerable older people per borough annually -Provide 4 home visits \(unless preference by phone\) -Support patients for 4 weeks -Complete initial visit within 48 hours of discharge -Ensure that 70% of service users are not re-admitted within 28 days of discharge from hospital -Report health & well-being improvements of service users & report on bed days saved in line -Make referral to statutory services where required -Have strong relationships with Imperial & ChelWest Support offered: -Shopping/food in fridge -Preparing meals/ drinks -Basic housing issues support \(such as hoarding & light essential cleaning\) -Topping-up gas & electricity meters -Signposting to voluntary & community services -Providing non-specialist support, inclusive of homeless patients, by helping them to access relevant services -Providing & or signposting to income/benefits advice -Providing emotional support settling at home -Supporting isolation & lack of social networks The ICB is committed to assess the needs of the service users & consider how it needs to secure the needs of the people who use the services, & improve the quality & efficiency in the provision of the services including through the services being provided in an integrated way\. Kensington and Chelsea, Westminster and Hammersmith & Fulham based capable providers may come forward by 17:00 on 13th April 2023 to engage with the ICB\. In your response to this opportunity, please advise your interest & demonstrate capacity & capability to deliver this service via: nhsnwl\.contracting@nhs\.net

## Related contract awards

- [Cleaning Services at NWL ICB Ferguson House](/contracts/ocds-b5fd17-a7e3c048-b275-4003-8e46-303aa49daa64): NHS North West London Integrated Care Board
- [NHS NWL ICB - Community Transport Service](/contracts/ocds-b5fd17-3f3515ae-a23e-4f44-89f0-e940796b6612): NHS North West London Integrated Care Board
- [Provision of Voluntary Sector Project Management, Engagement and Consultancy Services in Central London \(Westminster\) and West London \(Royal Borough of Kensington and Chelsea\)](/contracts/ocds-b5fd17-a8434e10-b649-4c67-8f85-c9d26676d4aa): NHS North West London Integrated Care Board

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f2a13a26-f835-4104-8008-ac2aaac723d8-630276)