# Isle of Wight Independent Health Complaints Advocacy Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Isle of Wight Council](/buyers/isle-of-wight-council/contract-awards)
- Contract winner: Swan Advocacy Network
- Award value: £191,150
- Tender value: £225,000
- Award date: 10 January 2022
- Published: 24 March 2022
- Contract start: 1 April 2022
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff-521210
- OCID: ocds-b5fd17-f206c5c4-b909-4a2e-84df-6ba89a255077

## Description

The Isle of Wight Council \("the Authority"\) invites Tenders from suitably qualified suppliers \("Potential Suppliers"\) for the provision of the Isle of Wight Independent Health Complaints Advocacy Service\. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government\. The current contract ends on March 31st 2022\. The Isle of Wight Council is looking for an experienced provider who understands the key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, and to assist them in finding a resolution to their complaint\(s\) about the care or treatment they received\. The provider will deliver services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations\. The service will support patients, service users, residents, their family, carer or representative with a complaint or grievance related to any aspect of healthcare, including complaints about poor treatment or service provided through health services in England\. The Service will also support individual complaints when they concern health services, supporting the client through the appropriate complaints process\(es\)\. This may result in the supporting an individual through to the Local Government Ombudsman or Health Service Ombudsman\. Additional information: Any term listed in this notice, is the full term including any potential extensions\. Any values listed are whole life contract values\.

## Related contract awards

- [The Provision of Fuel Cards](/contracts/ocds-b5fd17-da8fb6ac-9147-4a15-92c8-d663ac644b11): Isle of Wight Council
- [Lot 1 - Apprenticeship Training - Occupational Therapist Level 6](/contracts/ocds-b5fd17-c1eb9ff0-e857-48da-b135-d8d8884ceced): Isle of Wight Council
- [Lot 1 - Apprenticeship Training - Social Worker Integrated Degree Level 6](/contracts/ocds-b5fd17-514d3d65-1c45-494c-8223-0805d9bdc71b): Isle of Wight Council
- [West Berkshire Adult Advocacy Services - AWARD](/contracts/ocds-b5fd17-b5d2ccdf-3144-4827-b0af-3680346cb842): West Berkshire
- [Pan Dorset Advocacy Service](/contracts/ocds-b5fd17-8f167482-a95e-4f20-8345-c7f33f29ec56): Dorset Council
- [Advocacy Services Bristol](/contracts/ocds-b5fd17-ba2b2136-bf6c-4a46-9089-cc9ca7510116): Bristol City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/d35c1fd9-ad35-48c8-9c9c-27d3b1d854ff-521210)