# High Intensity User Service

> A sourced UK public sector contract award published by Central and North West London NHS Foundation Trust.

## Key facts

- Buyer: [Central and North West London NHS Foundation Trust](/buyers/central-and-north-west-london-nhs-foundation-trust/contract-awards)
- Tender value: £975,000
- Published: 21 February 2025
- Contract start: 1 August 2025
- Contract end: 31 July 2026
- Stage: open_tender
- Notice ID: 23fb4a46-89e6-4ced-845f-57f1e09cd4ff-828999
- OCID: ocds-b5fd17-f20e7e99-9a8f-42c2-ba3c-47a8acf01c54

## Description

CNWL is looking to commission a bespoke High Intensity Use service across the North West London Boroughs of Kensington & Chelsea, Westminster and Hillingdon to support this cohort of individuals\. The Trust would like to develop a different, non-clinical approach to address some of the underlying social needs that are not being met by the existing system\. The Trust seeks to commission a Provider to adopt a social-led approach to support this cohort of patients who frequently present to A&E and/or are re-admitted into hospital within a short period of time, as well as those at risk of this\. The Provider will take a holistic, social, non-clinical approach to support an identified cohort of these patients in North West London\. The aim is to understand and address the causes of their high intensity use of unscheduled care services and/or their repeated need for hospitalisation, and in turn release capacity to those who need it the most\. Additional information: To express interest and participate in the tender, please register and apply via Atamis e-sourcing portal https://health-family\.force\.com/s/Welcome\. Should Tenderers have any queries, or having problems using the portal, they should contact Helpdesk at: Phone: 0800 9956035 E-mail: support-health@atamis\.co\.uk

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/23fb4a46-89e6-4ced-845f-57f1e09cd4ff-828999)