# R6115B: ITSM Tooling

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Tower Hamlets](/buyers/tower-hamlets/contract-awards)
- Contract winner: Halo Service Solutions Ltd
- Award value: £171,520
- Tender value: £171,520
- Award date: 20 October 2026
- Published: 23 October 2026
- Contract start: 1 April 2027
- Contract end: 31 March 2030
- Stage: awarded
- Procurement category: services
- Notice ID: 12b8d6c8-4561-43f2-b169-eef4f489a5a3-918986
- OCID: ocds-b5fd17-f354f423-d38e-434c-84a9-8c1abe2a0d5c

## Description

This is to procure a secure, modern IT Service Management \(ITSM\) Software as a Service \(SaaS\) solution to support service desk operations, governance, reporting, and continual improvement\.

## Related contract awards

- [R6157: Webcasting](/contracts/ocds-b5fd17-f76dddff-6ff0-4c91-8d4e-cd12219b0c73): Tower Hamlets
- [HAR6173: Health & Housing IT System Replacement](/contracts/ocds-b5fd17-5542f47a-8eb2-4240-bcd4-57b6ea24598a): Tower Hamlets
- [HAR6202 South Poplar Connections Route Map](/contracts/ocds-b5fd17-0343e795-4140-4b2d-9e6e-a13edc396de7): Tower Hamlets
- [IT Service Management Tool](/contracts/ocds-b5fd17-b0590e88-cbee-43d0-a624-4f04cef3b521): London Borough of Enfield
- [Halo service desk licences and support](/contracts/ocds-b5fd17-77a2061a-299c-4a3e-88ea-6ab255982c2e): National Institute for Health and Care Excellence
- [IT Service management](/contracts/ocds-b5fd17-31ee0872-2827-431f-93c7-2531bf7fc19a): MOAT HOMES LIMITED

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/12b8d6c8-4561-43f2-b169-eef4f489a5a3-918986)