# COV - Contact Centre Telephony Platform Implementation Partner

> A sourced UK public sector contract award published by Coventry City Council.

## Key facts

- Buyer: [Coventry City Council](/buyers/coventry-city-council/contract-awards)
- Supplier: [TTEC CONSULTING \(UK\) LIMITED](/suppliers/ttec-consulting-uk/public-sector-contract-awards)
- Award value: £159,840
- Award date: 29 November 2023
- Published: 19 January 2024
- Contract start: 8 January 2024
- Contract end: 7 January 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 645926fa-c4f8-4172-b591-c23d5906c2ee-714866
- OCID: ocds-b5fd17-f376023f-0873-4252-bfd7-a147b31f4457

## Description

Contract for a partner to deliver the replacement of the Council's existing contact centre telephony platform\. The contract has been awarded via G-Cloud 13\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/645926fa-c4f8-4172-b591-c23d5906c2ee-714866)