# Contact Centre messaging and music on hold provider

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: Cambridgeshire District Councils
- Contract winner: Premier Business Audio
- Award value: £24,000
- Tender value: £24,000
- Award date: 12 October 2017
- Published: 8 December 2017
- Contract start: 1 December 2017
- Contract end: 1 December 2020
- Stage: awarded
- Procurement category: services
- Notice ID: f32d4e19-b306-46a1-8976-ef36081ebe06-186125
- OCID: ocds-b5fd17-f4c9c06a-1a61-4c08-8747-11b6fe327a61

## Description

Cambridge City Council require a managed service for our contact centre's messaging and music on hold to cover the below: \# Designated & Experienced Account Management \# Dedicated & Experienced Studio Help Desk \# Highly Efficient Turn around of Orders < 3 working days with emergency turn around as required \# Professional Voice Artists \# High Quality Recordings to Contact Centre Standards \# Secure Delivery of Recordings via FTP \# Guaranteed Voice Availability \# Access to, and use of, non copyright Music on Hold

## Related contract awards

- [Cambridge City Council - Green Business Programme](/contracts/ocds-b5fd17-35d509f9-8a68-4d68-8a36-523334312956): Cambridgeshire District Councils
- [Cambridge City Council - Responsive Repairs for Drainage Works](/contracts/ocds-b5fd17-41813ba5-1172-4978-aff4-7ca5f151c91f): Cambridgeshire District Councils
- [Cambridge City Council - Playground Improvements](/contracts/ocds-b5fd17-8e00ca84-9fab-44b3-ae90-89b76730c01a): Cambridgeshire District Councils
- [GB-London: CON-21-033 Recorded Voice](/contracts/ocds-b5fd17-b87caca4-e808-4871-909f-33e1cc7b4e07): Financial Conduct Authority
- [Cambridge City Council - On-hold Music Services 2020](/contracts/ocds-b5fd17-4a757749-ff7d-4f58-a68d-6a6098111eb4): Cambridgeshire District Councils

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f32d4e19-b306-46a1-8976-ef36081ebe06-186125)